Shipping & Returns Policy
- In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
1.Sending an email at firstname.lastname@example.org;
2.Customer care (Call support at 011-47550579: Monday to Saturday from 10:00am to 7:30pm)
- Autosphere should be notified within 3 days of the delivery which has the following conditions-:
1.If you are availing the fitment service, then the day of fitment will be your last day to process a return or an exchange. Eg. suppose our technician reaches you in 2 days, 3 days or 5 days, then the day of fitment will be your last day to process return.
2.If fitment service is being availed, then the technician should receive a sealed package from Autosphere.
- The product will be properly checked and scrutinised by Autosphere and will verify the legitimacy of your complaint.
- The product that is sent back either for a refund or an exchange should be in the original state and unused.
- Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, we request You to refuse to accept delivery and inform Autosphere at the earliest. The return process of the product may be restricted by Autosphere depending on the nature and category of the product.
- If our logistic partner is unable to pickup the product, then you would have to send it via a reputed courier service and you will be reimbursed.
- The complete refund will be made to the customer if the product has a value of 2500 or less.
- Product should be returned in their original packaging with the originals price tags, warranty cards, user manual, barcodes, and invoices.
- The returned package should be strongly and adequately packed.
- If the product has a value of more than 2500 then either the product is exchanged or the customer is provided with a voucher/coupon of the equivalent value.
- If the product can be repaired or exchanged within the warranty then Autosphere will do the same and send it back to you.
- No hidden return cost
- If the customer pays the shipping charges during the checkout then that amount is not subject to a refund if the customer opts for it.
- The few exceptions for items that cannot be returned include:
a.Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
b. Personalized Items (custom engraved or embroidered)
c. Wheels and Tires. If it's defective, we will take return.
d. If the product can be repaired by service centre, we will get the same repaired and get it back to you.
e. Liquid items and car perfumes will not be taken back.